Standard Operating Procedure (SOP) | AcrylicNamePlates.artsNprints.com

Objective To ensure error-free, timely, and high-quality delivery of customized acrylic name plates while maintaining excellent customer service.

1. Order Receiving & Verification

• All online orders are automatically received through the website or manually via WhatsApp/email.

• Verify the order details: customer name, contact info, address, language, size, and spelling.

• Confirm payment receipt before proceeding.

2. Pre-Production Process

• Prepare a digital mockup / design preview of the name plate.

• Share the preview with the customer for approval via email/WhatsApp.

• Ensure language, font, color, and size match customer specifications.

3. Production / Manufacturing

• Use laser-cut or printed acrylic as per approved design.

• Check quality of material, color accuracy, and finish during production.

• Confirm all-weather resistance, durability, and proper Lasercut or engraving before packaging.

4. Packaging & Dispatch

• Carefully pack each name plate with protective materials to avoid damage during transit.

• Attach order details, installation kit, and invoice with the package.

• Generate courier labels and tracking ID.

• Hand over to trusted courier partners for delivery.

5. Delivery & Tracking

• Track orders using the courier tracking system until delivered.

• Update the customer via SMS, WhatsApp, or email about dispatch and expected delivery date.

• Confirm successful delivery with customer feedback.

6. Customer Support & Issue Resolution

• Handle inquiries 24/365 via Call, WhatsApp, or Email.

• Resolve issues related to wrong design, damaged product, or delayed delivery promptly.

• Initiate returns, replacements, or refunds as per policy.

7. Post-Delivery Follow-up

• Request customer feedback and reviews for quality improvement.

• Document recurring issues for process improvement.

• Maintain records of orders, cancellations, returns, and refunds for auditing.

8. Daily Checklist

• Verify all new orders received.

• Confirm payments and generate invoices.

• Share pre-production previews with customers.

• Monitor production and dispatch schedules.

• Track pending deliveries.

• Respond to customer queries within 2 hours.

• Update order status in internal logs.

9. Quality Assurance

• Each product must meet design accuracy, engraving quality, and finish standards.

• Random checks are performed weekly to ensure consistent high-quality standards.

This SOP ensures streamlined operations, timely delivery, and customer satisfaction across India for AcrylicNamePlates.artsNprints.com.